Let’s be honest. For years, customer support has felt like a fire department. The alarm blares—a ticket,...
Customer Support
Let’s be honest. Your support team is incredible. They’re heroes. But you know what’s even better than...
Ever noticed that tiny “whoosh” sound when you send an email? Or the way a button subtly...
Nowadays, proactive customer service is the norm in the ‘24/7’ customer support environment, allowing the company to...
Investing in the right customer support tools is essential for businesses of all sizes. They help boost...
Customer Service reporting provides an overview of the activity that takes place within the customer service department....
It is important to be polite and professional in handling customer Live Chat. It is important to...
