Customer Support

Integrating AI Chatbots with Human Support Workflows: The Art of the Handoff

5 min read

• Customer Support

Integrating AI Chatbots with Human Support Workflows: The Art of the Handoff

Judson Lozano November 12, 2025

Let’s be honest. The word “chatbot” can still send a shiver down the spine. We’ve all been...

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Customer Education and Self-Service: Why Your Knowledge Base is Your Secret Weapon

4 min read

• Customer Support

Customer Education and Self-Service: Why Your Knowledge Base is Your Secret Weapon

Judson Lozano November 11, 2025

Let’s be honest. Your support team is incredible. They’re heroes. But you know what’s even better than...

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The Impact of Micro-Interactions in Digital Customer Support Experiences

3 min read

• Customer Support

The Impact of Micro-Interactions in Digital Customer Support Experiences

Judson Lozano May 25, 2025

Ever noticed that tiny “whoosh” sound when you send an email? Or the way a button subtly...

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Proactive Support Strategies – The Evolution in Customer Service

4 min read

• Customer Support

Proactive Support Strategies – The Evolution in Customer Service

Michelle Welch May 29, 2024

Nowadays, proactive customer service is the norm in the ‘24/7’ customer support environment, allowing the company to...

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A Guide to Customer Support Tools Which Ones Are Worth Investing In?

3 min read

• Customer Support

A Guide to Customer Support Tools Which Ones Are Worth Investing In?

Michelle Welch August 31, 2023

Investing in the right customer support tools is essential for businesses of all sizes. They help boost...

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The Importance of Customer Service Reporting

3 min read

• Customer Support

The Importance of Customer Service Reporting

Pedro Kim July 21, 2022

Customer Service reporting provides an overview of the activity that takes place within the customer service department....

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How to Handle Customer Live Chat

2 min read

• Customer Support

How to Handle Customer Live Chat

Pedro Kim April 24, 2022

It is important to be polite and professional in handling customer Live Chat. It is important to...

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Benefits of Remote Customer Service

2 min read

• Customer Support

Benefits of Remote Customer Service

Pedro Kim January 21, 2022

One of the benefits of Remote Customer Service is its ability to increase employee productivity and customer...

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5 Keys to Earn Trust From Customer

2 min read

• Customer Support

5 Keys to Earn Trust From Customer

Pedro Kim November 6, 2021

One of the keys to earning trust from customers is to be honest and upfront with your...

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Tips to Prevent Customer Churn

2 min read

• Customer Support

Tips to Prevent Customer Churn

Pedro Kim October 23, 2021

One of the best ways to retain customers is to have a low customer churn rate. If...

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