Customer Support

Developing a Customer Education Hub to Reduce Ticket Volume and Build Loyalty

4 min read

• Customer Support

Developing a Customer Education Hub to Reduce Ticket Volume and Build Loyalty

Judson Lozano April 6, 2026

Let’s be honest. Your support team is incredible. They’re on the front lines every day, putting out...

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Beyond the Screen: How Spatial Computing and AR Are Redefining Remote Assistance

4 min read

• Customer Support

Beyond the Screen: How Spatial Computing and AR Are Redefining Remote Assistance

Judson Lozano February 23, 2026

Picture this: a technician, hundreds of miles away, sees exactly what you see. But they don’t just...

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The Unsung Hero: How Customer Support Fuels the Circular Economy

4 min read

• Customer Support

The Unsung Hero: How Customer Support Fuels the Circular Economy

Judson Lozano January 27, 2026

Think about the last time you called a company for help. Maybe your blender broke, or you...

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Building a Proactive Support Strategy Using Predictive Analytics and IoT Data

4 min read

• Customer Support

Building a Proactive Support Strategy Using Predictive Analytics and IoT Data

Judson Lozano January 26, 2026

Let’s be honest. The old way of doing customer support—waiting for the phone to ring or the...

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Measuring and Optimizing the Emotional Labor of Customer Support Teams

5 min read

• Customer Support

Measuring and Optimizing the Emotional Labor of Customer Support Teams

Judson Lozano January 16, 2026

Let’s be honest. Customer support is a tough gig. It’s not just about knowing your product inside-out...

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Developing a Customer Education Program to Reduce Ticket Volume

5 min read

• Customer Support

Developing a Customer Education Program to Reduce Ticket Volume

Judson Lozano January 15, 2026

Let’s be honest. Your support team is incredible. They’re the unsung heroes, putting out fires and calming...

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The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

4 min read

• Customer Support

The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

Judson Lozano December 26, 2025

Let’s be honest. The world of complex customer and IT support is… well, complex. It’s a high-wire...

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Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

4 min read

• Customer Support

Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

Judson Lozano December 26, 2025

Let’s be honest. Managing a support team often feels like running an emotional power grid. Your agents...

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Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

4 min read

• Customer Support

Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

Judson Lozano December 25, 2025

Let’s be honest—AI chatbots are everywhere now. They’re booking our appointments, answering our product questions, and, increasingly,...

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The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

5 min read

• Customer Support

The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

Judson Lozano December 25, 2025

You know that feeling when you use an app or a tool and it just… gets you?...

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