Customer Support

The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

4 min read

• Customer Support

The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

Judson Lozano December 26, 2025

Let’s be honest. The world of complex customer and IT support is… well, complex. It’s a high-wire...

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Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

4 min read

• Customer Support

Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

Judson Lozano December 26, 2025

Let’s be honest. Managing a support team often feels like running an emotional power grid. Your agents...

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Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

4 min read

• Customer Support

Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

Judson Lozano December 25, 2025

Let’s be honest—AI chatbots are everywhere now. They’re booking our appointments, answering our product questions, and, increasingly,...

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The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

5 min read

• Customer Support

The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

Judson Lozano December 25, 2025

You know that feeling when you use an app or a tool and it just… gets you?...

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Establishing Ethical Guidelines and Governance for Generative AI in Customer Interactions

4 min read

• Customer Support

Establishing Ethical Guidelines and Governance for Generative AI in Customer Interactions

Judson Lozano December 16, 2025

Let’s be honest—the way we talk to customers is changing at a dizzying speed. One day you’re...

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Building a Support Strategy for the Creator Economy and Digital Product Sellers

4 min read

• Customer Support

Building a Support Strategy for the Creator Economy and Digital Product Sellers

Judson Lozano December 16, 2025

Let’s be honest. The creator economy is a beautiful, chaotic, and deeply personal marketplace. It’s not just...

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Designing and Scaling Asynchronous Video Support for Complex Issues

5 min read

• Customer Support

Designing and Scaling Asynchronous Video Support for Complex Issues

Judson Lozano December 15, 2025

Let’s be honest. Text-based support has its limits. You know the feeling—typing out a long email, trying...

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Developing a Support Strategy for Decentralized Platforms and Web3 Communities

5 min read

• Customer Support

Developing a Support Strategy for Decentralized Platforms and Web3 Communities

Judson Lozano December 6, 2025

Let’s be honest—support in Web3 is a mess. You’ve got a user who lost their keys, a...

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From Reacting to Predicting: Building a Proactive Support Strategy with Data

3 min read

• Customer Support

From Reacting to Predicting: Building a Proactive Support Strategy with Data

Judson Lozano December 5, 2025

Let’s be honest. For years, customer support has felt like a fire department. The alarm blares—a ticket,...

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Voice-first customer service strategies for smart devices

4 min read

• Customer Support

Voice-first customer service strategies for smart devices

Judson Lozano November 22, 2025

The way we ask for help is changing. It’s no longer just about typing a query into...

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