Customer Support

The Unsung Hero: How Customer Support Fuels the Circular Economy

4 min read

• Customer Support

The Unsung Hero: How Customer Support Fuels the Circular Economy

Judson Lozano January 27, 2026

Think about the last time you called a company for help. Maybe your blender broke, or you...

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Building a Proactive Support Strategy Using Predictive Analytics and IoT Data

4 min read

• Customer Support

Building a Proactive Support Strategy Using Predictive Analytics and IoT Data

Judson Lozano January 26, 2026

Let’s be honest. The old way of doing customer support—waiting for the phone to ring or the...

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Measuring and Optimizing the Emotional Labor of Customer Support Teams

5 min read

• Customer Support

Measuring and Optimizing the Emotional Labor of Customer Support Teams

Judson Lozano January 16, 2026

Let’s be honest. Customer support is a tough gig. It’s not just about knowing your product inside-out...

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Developing a Customer Education Program to Reduce Ticket Volume

5 min read

• Customer Support

Developing a Customer Education Program to Reduce Ticket Volume

Judson Lozano January 15, 2026

Let’s be honest. Your support team is incredible. They’re the unsung heroes, putting out fires and calming...

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The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

4 min read

• Customer Support

The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

Judson Lozano December 26, 2025

Let’s be honest. The world of complex customer and IT support is… well, complex. It’s a high-wire...

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Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

4 min read

• Customer Support

Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

Judson Lozano December 26, 2025

Let’s be honest. Managing a support team often feels like running an emotional power grid. Your agents...

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Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

4 min read

• Customer Support

Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

Judson Lozano December 25, 2025

Let’s be honest—AI chatbots are everywhere now. They’re booking our appointments, answering our product questions, and, increasingly,...

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The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

5 min read

• Customer Support

The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

Judson Lozano December 25, 2025

You know that feeling when you use an app or a tool and it just… gets you?...

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Establishing Ethical Guidelines and Governance for Generative AI in Customer Interactions

4 min read

• Customer Support

Establishing Ethical Guidelines and Governance for Generative AI in Customer Interactions

Judson Lozano December 16, 2025

Let’s be honest—the way we talk to customers is changing at a dizzying speed. One day you’re...

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Building a Support Strategy for the Creator Economy and Digital Product Sellers

4 min read

• Customer Support

Building a Support Strategy for the Creator Economy and Digital Product Sellers

Judson Lozano December 16, 2025

Let’s be honest. The creator economy is a beautiful, chaotic, and deeply personal marketplace. It’s not just...

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