Nowadays, proactive customer service is the norm in the ‘24/7’ customer support environment, allowing the company to...
Customer Support
Investing in the right customer support tools is essential for businesses of all sizes. They help boost...
Customer Service reporting provides an overview of the activity that takes place within the customer service department....
It is important to be polite and professional in handling customer Live Chat. It is important to...
One of the benefits of Remote Customer Service is its ability to increase employee productivity and customer...
One of the keys to earning trust from customers is to be honest and upfront with your...
One of the best ways to retain customers is to have a low customer churn rate. If...
Customer Success is the process of enhancing the customer experience and building long-term relationships with customers. It...
A Customer Loyalty Program is a valuable tool for businesses that want to build brand loyalty. It...
During the early days of a new hire’s employment, it’s important to give them customer support training....
