Customer Support

Measuring and Optimizing the Emotional Labor of Customer Support Teams

5 min read

• Customer Support

Measuring and Optimizing the Emotional Labor of Customer Support Teams

Judson Lozano January 16, 2026

Let’s be honest. Customer support is a tough gig. It’s not just about knowing your product inside-out...

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Developing a Customer Education Program to Reduce Ticket Volume

5 min read

• Customer Support

Developing a Customer Education Program to Reduce Ticket Volume

Judson Lozano January 15, 2026

Let’s be honest. Your support team is incredible. They’re the unsung heroes, putting out fires and calming...

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The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

4 min read

• Customer Support

The Human-AI Alliance: How Co-pilots and Agents Are Redefining Complex Support

Judson Lozano December 26, 2025

Let’s be honest. The world of complex customer and IT support is… well, complex. It’s a high-wire...

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Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

4 min read

• Customer Support

Beyond Burnout: Smart Strategies for Measuring and Improving Your Support Team’s Emotional Well-Being

Judson Lozano December 26, 2025

Let’s be honest. Managing a support team often feels like running an emotional power grid. Your agents...

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Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

4 min read

• Customer Support

Establishing Ethical Guidelines and Best Practices for AI Chatbots in Sensitive Industries

Judson Lozano December 25, 2025

Let’s be honest—AI chatbots are everywhere now. They’re booking our appointments, answering our product questions, and, increasingly,...

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The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

5 min read

• Customer Support

The Unsung Hero of Great Products: How Customer Support Data Shapes What You Build

Judson Lozano December 25, 2025

You know that feeling when you use an app or a tool and it just… gets you?...

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Establishing Ethical Guidelines and Governance for Generative AI in Customer Interactions

4 min read

• Customer Support

Establishing Ethical Guidelines and Governance for Generative AI in Customer Interactions

Judson Lozano December 16, 2025

Let’s be honest—the way we talk to customers is changing at a dizzying speed. One day you’re...

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Building a Support Strategy for the Creator Economy and Digital Product Sellers

4 min read

• Customer Support

Building a Support Strategy for the Creator Economy and Digital Product Sellers

Judson Lozano December 16, 2025

Let’s be honest. The creator economy is a beautiful, chaotic, and deeply personal marketplace. It’s not just...

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Designing and Scaling Asynchronous Video Support for Complex Issues

5 min read

• Customer Support

Designing and Scaling Asynchronous Video Support for Complex Issues

Judson Lozano December 15, 2025

Let’s be honest. Text-based support has its limits. You know the feeling—typing out a long email, trying...

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Developing a Support Strategy for Decentralized Platforms and Web3 Communities

5 min read

• Customer Support

Developing a Support Strategy for Decentralized Platforms and Web3 Communities

Judson Lozano December 6, 2025

Let’s be honest—support in Web3 is a mess. You’ve got a user who lost their keys, a...

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